RETURN & REFUND POLICY
30 days easy return/exchange
We have strict quality control standards to ensure that all the products we ship are in perfect condition. If you are not satisfied with the received items, please accept returns and exchanges at 30 satisfactory places after receiving the goods, please make sure the items In a new state. Please note that late requests may not be accepted.
Can I return or exchange orders?
You can return or exchange most items in the new state 30 minutes after receipt, and 30 minutes after delivery
What is your return and exchange policy?
You have 30 days to decide whether a certain product is suitable for you. If it is appropriate, you can of course come to us 30 times after receiving it.
Must be returned under new conditions; unused, unused, unwashed. Returned items will be rejected if they have obvious uses, stains on cosmetics, deodorants, perfumes or similar products.
Any address on the package is not an approved return address. Without a return address authorized by a customer service representative, we will not accept returned packages.
We do not accept packages returned using the COD service. The return shipping fee is non-refundable.
Please return to your local post office to avoid paying taxes on arrival in our country.
For returns, no signature is required! Please do not add a signature service, otherwise we may not receive the signature service, which will delay your return progress.
Please also do not post any mail to the return address for inquiries. We will automatically replace this letter. The best way to communicate and solve problems is through our ticketing system or online chat!
We are not responsible for clothes that don’t fit, you don’t like or change your mind. You can return the goods, but at your own expense.
After receiving your request and information, we will authorize the return. You are responsible for the return shipping costs.
Promotional items cannot be exchanged or returned.
How to return an order?
1. Contact us via email. Our email is support@siwhair.com, please tell us your question and order number.
2. Our customer service will contact you via email and approve your application. Please pay attention to the reply we send every time.
3. After the application is approved, you will get the return address
4. Pack the items you want to return and send them back through any available shipping company, such as Fedex, TNT, DHL, UPS. It is recommended that the post office be tax-free.
5. This is the most important step. Please send us your return tracking number and shipping company via your ticket. Without this information, we will not be able to refund any refunds.
6. You can also track the package online, and then you will know when the package will be delivered to us.
7. After receiving the return, our customer service will refund within 7 working days.
8. Recovery usually takes 10 to 20 working days to appear on your bank account or credit card. Or 1-3 working days in PayPal (usually within 48 hours), specifically the original method you used.
Note:Â we are not responsible for lost, damaged or lost packages in transit.
How to exchange orders?
We will send the sender address first, and then you can return the original item. Once you return the order, please send the return information, and then we will immediately arrange to resend it.
Can I make a full refund?
We will refund the items you returned in full. Please note that the customer is responsible for return shipping costs.
We have strict quality control standards to ensure that all the products we ship are in perfect condition. If you are not satisfied with the received items, please accept returns and exchanges at 30 satisfactory places after receiving the goods, please make sure the items In a new state. Please note that late requests may not be accepted.
Can I return or exchange orders?
You can return or exchange most items in the new state 30 minutes after receipt, and 30 minutes after delivery
What is your return and exchange policy?
You have 30 days to decide whether a certain product is suitable for you. If it is appropriate, you can of course come to us 30 times after receiving it.
Must be returned under new conditions; unused, unused, unwashed. Returned items will be rejected if they have obvious uses, stains on cosmetics, deodorants, perfumes or similar products.
Any address on the package is not an approved return address. Without a return address authorized by a customer service representative, we will not accept returned packages.
We do not accept packages returned using the COD service. The return shipping fee is non-refundable.
Please return to your local post office to avoid paying taxes on arrival in our country.
For returns, no signature is required! Please do not add a signature service, otherwise we may not receive the signature service, which will delay your return progress.
Please also do not post any mail to the return address for inquiries. We will automatically replace this letter. The best way to communicate and solve problems is through our ticketing system or online chat!
We are not responsible for clothes that don’t fit, you don’t like or change your mind. You can return the goods, but at your own expense.
After receiving your request and information, we will authorize the return. You are responsible for the return shipping costs.
Promotional items cannot be exchanged or returned.
How to return an order?
1. Contact us via email. Our email is support@siwhair.com, please tell us your question and order number.
2. Our customer service will contact you via email and approve your application. Please pay attention to the reply we send every time.
3. After the application is approved, you will get the return address
4. Pack the items you want to return and send them back through any available shipping company, such as Fedex, TNT, DHL, UPS. It is recommended that the post office be tax-free.
5. This is the most important step. Please send us your return tracking number and shipping company via your ticket. Without this information, we will not be able to refund any refunds.
6. You can also track the package online, and then you will know when the package will be delivered to us.
7. After receiving the return, our customer service will refund within 7 working days.
8. Recovery usually takes 10 to 20 working days to appear on your bank account or credit card. Or 1-3 working days in PayPal (usually within 48 hours), specifically the original method you used.
Note:Â we are not responsible for lost, damaged or lost packages in transit.
How to exchange orders?
We will send the sender address first, and then you can return the original item. Once you return the order, please send the return information, and then we will immediately arrange to resend it.
Can I make a full refund?
We will refund the items you returned in full. Please note that the customer is responsible for return shipping costs.